Customer Care Representative II

Job Summary

Delivering exceptional customer service in a remote environment, the full-time Customer Care Representative II will manage health-related inquiries through various communication channels, including phone, email, and chat, while maintaining confidentiality and demonstrating empathy.

Key responsibilities

• Supports assigned client groups by performing moderate complexity health-related customer service activities
• Makes inbound and outbound calls, following established scripts and procedures to address customer inquiries
• Maintains customer confidentiality and provides professional responses to inquiries regarding patient results and services

Required qualifications

• 1 to 2 years of customer service experience, with at least 1 year at the CSR1 level
• High School Diploma or equivalent required; some college courses in clinical laboratory education preferred
• Experience in health care and laboratory settings is preferred
• Technical proficiency in digital communication tools such as Outlook and Excel
• Ability to thrive in a continuous improvement environment