Customer Care Representative II

Job Summary

Delivering exceptional customer service, the full-time Customer Care Representative II will support health-related inquiries through various communication channels, working remotely with a schedule of Monday to Friday and rotational weekends from 9:00 AM to 5:30 PM Eastern.

Key responsibilities

• Supports assigned client groups by performing moderate complexity health-related customer excellence activities
• Handles inbound and outbound health-related customer calls, following established scripts and procedures
• Maintains customer confidentiality and delivers sensitive health information with professionalism and empathy

Required qualifications

• 1 to 2 years of related customer service experience, including at least 1 year as a CSR1
• High School Diploma or equivalent is required; some college courses in clinical laboratory education are preferred
• Experience in healthcare and laboratory settings is preferred
• Proficient digital skills, including familiarity with Outlook and Excel, are preferred
• Ability to deliver customer service excellence while meeting productivity and quality standards