Customer Care Resolution Specialist

Job Summary

Resolving complex service issues with empathy and precision, the remote Specialist, Customer Care Resolutions will manage escalated patient, provider, and partner concerns while ensuring compliance and operational excellence.

Key responsibilities

• Respond to escalated concerns with professionalism and accountability
• Investigate service issues and coordinate with internal teams for effective resolutions
• Maintain accurate documentation of interactions and communicate effectively with stakeholders

Required qualifications

• 2+ years of experience in customer service, patient support, or service recovery, preferably in healthcare or a regulated environment
• Demonstrated experience handling escalated customer concerns with professionalism
• Proficiency with Microsoft Office and ability to learn internal systems quickly
• Strong organizational skills with attention to detail in a fast-paced environment
• Proactive mindset with a passion for improving customer and patient experiences