Customer Care Specialist

Job Summary

Providing customer service support for inbound inquiries, the full-time Customer Care Specialist will manage calls, emails, and other communication channels to address product questions and process adverse events, all while working remotely from various states.

Key responsibilities:

• Handle patient inquiries through multiple channels, ensuring high-quality service standards
• Accurately collect and document information in program databases, adhering to company policies
• Identify and process potential adverse events and technical complaints in compliance with guidelines

Required qualifications:

• BA/BS degree or relevant work experience
• Experience in customer service-related roles
• Expert level typing skills