Customer Care Specialist
Job Summary
To deliver an unparalleled customer experience, the full-time remote Customer Care Specialist will manage complex inquiries and escalations related to consumer loans, providing consultation and support to various internal and external stakeholders.
Key responsibilities
- Provide service and support through multiple contact portals, accessing various systems for appropriate products
- Act as a subject matter expert for internal teams, offering solutions for escalated issues related to consumer loans
- Maintain up-to-date knowledge of business objectives, product offerings, and regulatory changes to enhance customer interactions
Required qualifications
- Associate degree or equivalent work experience
- Two years of experience in loan customer service
- Knowledge of basic banking products and relevant policies and regulations
- Experience interacting with customers through multiple contact channels
- Ability to manage multiple computer systems for accessing client information
Complete Job Description
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