Customer Care Specialist
Job Summary
Delivering exceptional concierge-level customer support, the full-time Customer Care Specialist will manage inquiries via phone, email, and chat while working in a hybrid schedule based in Seattle, WA.
Key responsibilities
- Provide live phone support for approximately 50% of the time, alongside email and chat inquiries
- Deliver a high-touch, personalized experience to foster customer loyalty and satisfaction
- Identify patterns in customer inquiries to improve service processes and address root issues
Required qualifications
- 3+ years of experience in high-volume, customer-facing support, preferably with live phone support
- Experience with Zendesk or a similar CRM/phone support platform is a plus
- Strong understanding of eCommerce customer service standards
- Ability to thrive in a fast-paced, multi-channel environment
- Passion for food quality and sourcing is a bonus
Complete Job Description
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