Customer Care Specialist
Job Summary
Experienced in customer support, the full-time Customer Care Specialist will provide high-touch support for strategic accounting partners, resolving complex issues, optimizing workflows, and enhancing the overall customer experience in a remote environment.
Key responsibilities
- Independently resolve advanced customer issues and identify repeat drivers for improvement
- Monitor customer patterns and recommend actions to enhance customer health and reduce friction
- Lead proactive touchpoints with strategic firms, offering consultative follow-up and recommendations
Required qualifications
- 5+ years of experience in customer support or related fields, preferably in B2B, SaaS, or fintech environments
- Proven success in managing high-value customer segments with a strong sense of ownership
- Experience handling complex customer situations with professionalism and urgency
- Strong understanding of AP/AR and Spend & Expense workflows is preferred
- Proficiency in CRM systems like Salesforce and excellent documentation skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,590 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
