Customer Care Specialist
Job Summary
Delivering exceptional concierge-level customer support, the full-time Customer Care Specialist will manage customer interactions via phone, email, and chat in a hybrid Seattle-based role, ensuring a high-quality experience and identifying opportunities for service improvement.
Key responsibilities:
- Provide live phone support for approximately 50% of the time, alongside email and chat inquiries
- Deliver personalized service that enhances customer loyalty and satisfaction
- Identify patterns in customer inquiries to improve service processes and resolve root issues
Required qualifications:
- 3+ years of experience in high-volume, customer-facing support, including live phone support
- Experience with Zendesk or similar CRM/phone support platforms is a plus
- Must be based in Seattle, WA
- Passion for customer service and understanding of eCommerce best practices
- Ability to thrive in a fast-paced, multi-channel environment with meticulous attention to detail
Complete Job Description
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