Customer Care Specialist
Job Summary
Dedicated to providing exceptional support, the full-time Customer Care Specialist will manage patient inquiries, assist with appointment scheduling, and ensure a positive experience for patients and their families in a remote setting.
Key responsibilities
- Respond promptly and professionally to patient inquiries via phone, email, and online chat
- Assist patients with scheduling and rescheduling appointments, optimizing routes for mobile dental teams
- Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues efficiently
Required qualifications
- Experience in customer service or a related field
- Strong organizational skills with the ability to manage multiple tasks
- Familiarity with CRM systems for maintaining patient records
- Empathy and a passion for helping others
- Ability to work flexible hours, including evenings
Complete Job Description
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