Customer Care Specialist

Job Summary

Serving as a frontline contact for product recall inquiries, the full-time Customer Care Specialist will manage customer interactions by providing timely and empathetic support, documenting cases, and escalating urgent issues while working onsite in Decatur, Georgia with the possibility of remote work after onboarding.

Key responsibilities

• Receive and verify product recall inquiries through various communication channels, ensuring accurate information intake
• Review customer submissions for eligibility against recall criteria and provide approved instructions and updates
• Create and maintain detailed case records while monitoring assigned cases for timely follow-up actions

Required qualifications

• High School Diploma or Equivalent; Associate's Degree or Technical Degree preferred
• 0 to 2 years of experience in customer service, contact center, or case management
• Experience following documented procedures and handling sensitive customer concerns is preferred
• Basic computer proficiency, including familiarity with Microsoft Office and CRM systems
• Ability to remain calm and professional in high-pressure situations with customers