Customer Care Specialist

Job Summary

To enhance patient experience, the full-time remote Customer Care Specialist will manage inquiries related to medical billing, service recovery, and insurance concerns while utilizing MedStar Health's billing systems and advocating for patients' needs.

Key responsibilities:

• Serve as the primary contact for patient inquiries, resolving issues through effective communication and advocacy
• Utilize MedStar Health's billing systems to assist customers with billing and payment concerns, ensuring proper documentation of inquiries
• Apply knowledge of managed care contracts and billing requirements to achieve proper reimbursement and customer satisfaction

Required qualifications:

• High School Diploma or GED
• 2 years of experience in patient accounting or a related healthcare field
• 1 year of customer service experience
• Associate or bachelor's degree preferred