Customer Care Specialist

Job Summary

Providing exceptional customer service support, the full-time Customer Care Specialist will manage inbound calls, resolve inquiries, and enhance the member experience in a remote setting.

Key responsibilities

• Support inbound telephonic calls from members and provide over-the-phone assistance
• Specialize in first call resolution and effectively manage escalated inquiries
• Identify process gaps and propose creative solutions to improve customer experience

Required qualifications

• High School Diploma
• 1-2 years of customer service experience preferred
• Health or wellness background is a plus
• Strong organizational skills and ability to manage multiple priorities
• Customer-focused and responsive