Customer Care Specialist
Job Summary
Collaborating with various teams to ensure superior service delivery, the full-time Customer Care Specialist will manage customer orders, respond to inquiries, and identify process improvements while working remotely from New Jersey.
Key responsibilities
- Receive, process, and monitor customer orders from receipt to invoicing
- Respond to internal and external customer requests regarding order status, pricing, and shipping
- Develop and maintain strategic partnerships with assigned customers to enhance account growth and service levels
Required qualifications
- 3 - 5 years of customer care or related experience; college degree preferred
- Six Sigma Certification is a plus
- Proven ability to implement internal process improvements
- Experience managing complex accounts with high-profile customers
- Ability to learn and execute proficiently in various customer-based software applications
Complete Job Description
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