Customer Care Specialist

Job Summary

To provide exceptional technical support for a premium line of grills and smart meat thermometers, the remote Customer Care Specialist will assist customers with product inquiries, troubleshoot issues using app data, and ensure a positive customer experience while meeting key performance indicators.

Key responsibilities

• Assist customers with inquiries about product features and troubleshoot issues
• Diagnose and resolve issues using customer input and app-provided data
• Work closely with the Team Lead to meet key performance indicators, including customer satisfaction

Required qualifications

• High school diploma or equivalent
• 1+ year of experience in a call center or customer support role
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices
• Strong English communication skills (C2+ or higher)
• A customer-first mindset with the ability to listen, empathize, and deliver timely solutions