Customer Care Specialist

Job Summary

Providing excellent customer service support, the full-time Customer Care Specialist will manage inbound calls, specialize in first call resolution, and ensure rapid response to customer inquiries in a remote setting.

Key responsibilities

• Support inbound telephonic calls from members and provide over-the-phone assistance
• Effectively manage inquiries and submit requests to appropriate departments to prevent recurring issues
• Track, analyze, and report on improvements to current processes while educating customers on the program and website navigation

Required qualifications

• High School Diploma
• Customer-focused and responsive with strong organizational skills
• Ability to manage multiple priorities effectively
• 1-2 years of customer service experience preferred
• Health or wellness background preferred