Customer Care Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Care Specialist will manage incoming orders for durable medical equipment, maintain communication with patients and referral sources, and ensure accurate data entry in a remote, hybrid, or onsite setting based on business needs.

Key responsibilities:

• Answer incoming calls and faxes, taking orders for medical equipment and supplies
• Verify medical necessity and insurance coverage while informing patients of their financial responsibilities
• Gather and prepare necessary documentation for patient intake and order processing

Required qualifications:

• Experience with a medical supply company and knowledge of medical terminology
• Previous management, supervisor, or lead experience preferred
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Experience in the healthcare, medical, and/or HME industry is preferred
• Bilingual in Spanish is preferred