Customer Care Specialist

Job Summary

As a key member of the customer care team, the full-time Customer Care Specialist will ensure healthcare providers and patients receive exceptional service by managing orders, conducting physician outreach, and addressing inbound inquiries with empathy and efficiency.

Key Responsibilities

• Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers
• Perform outbound communication with physician offices to resolve order issues effectively
• Address inbound customer calls, providing comprehensive support and resolving inquiries with precision

Required Qualifications

• A bachelor's degree (B.A. or B.S.) is preferred; relevant experience may be considered in lieu of education
• 2+ years of customer service experience in healthcare, biotech, or laboratory settings; oncology experience is preferred
• Understanding of effective order and case management practices
• Familiarity with CRM tools, preferably Salesforce
• Strong organizational and time-management skills to prioritize tasks and meet deadlines