Customer Care Supervisor
Job Summary
To ensure the achievement of daily production goals, the full-time remote Customer Care Supervisor will manage team performance, execute talent management responsibilities, and provide subject matter expertise for escalated issues and project support.
Key responsibilities
- Monitor and manage team workload, quality metrics, and efficiency to meet service levels and member needs
- Execute talent management tasks including goal setting, performance reviews, and training for team members
- Provide subject matter expertise to stakeholders through project leadership and resolution of escalated client issues
Required qualifications
- Bachelor's degree in Business, Healthcare, or a related field, or equivalent work experience
- At least 3 years of experience in Operations Management, Pharmacy Benefit Management, or a related field
- Eligibility to work in the United States without the need for work visa or residency sponsorship
- Experience in a highly regulated market
- Demonstrated ability to build relationships across teams
Complete Job Description
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