Customer Care Supervisor
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Job Summary
To enhance customer satisfaction, the full-time Customer Care Supervisor will manage customer inquiries, resolve concerns, and improve overall service quality while working remotely.
Key responsibilities
- Handle customer inquiries and transactions accurately and promptly
- Resolve customer concerns on the first call and deliver exceptional service
- Create reports to identify trends and provide updates to leadership
Required qualifications
- High School Diploma or GED preferred
- Minimum of 3 years of customer service experience
- Experience in plumbing, HVAC, electrical, or home services is a plus
- Strong computer skills, especially with Microsoft Word and Excel
- Ability to type at least 40 WPM accurately
Complete Job Description
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