Customer Care Support Specialist
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Job Summary
Providing essential administrative and operational support, the full-time Customer Care Support Specialist will manage customer inquiries, process orders and returns, and maintain accurate records while working remotely.
Key responsibilities
- Respond to customer inquiries via phone, email, and CRM systems, delivering accurate information on products and services
- Process customer purchase orders and maintain customer profiles to ensure compliance with quality and regulatory requirements
- Collaborate with cross-functional teams to address customer needs and streamline workflows for improved operational efficiency
Required qualifications
- High School Diploma or equivalent
- 3+ years of relevant experience in customer service or support roles
- Proficiency in CRM and ERP systems, including data analysis tools
- Ability to work Monday to Friday from 8:00 AM to 5:00 PM PT
- Preferred candidates located in Arizona or the Pacific/Mountain Time Zones
Complete Job Description
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