Customer Care Team Lead

Job Summary

A company is looking for a Customer Care Team Lead to manage customer support teams for digital health services.

Key Responsibilities

• Lead and manage a team of Customer Care Advisors, ensuring adherence to performance targets
• Provide support for special projects aimed at improving service quality and efficiency
• Oversee recruitment and onboarding of new team members while monitoring their performance

Required Qualifications

• Experience supervising a customer-facing team in a high-volume contact center environment
• Understanding of customer service tools, such as Zendesk
• Proven track record of meeting team targets
• Data literacy and competency in Excel or willingness to learn
• Experience in a digital health business is a plus