Customer Care Training Manager

Job Summary

Leading the Customer Care training function remotely, the full-time Manager, Customer Care Training will oversee onboarding, ongoing learning, and training content development while ensuring training programs meet operational and compliance standards.

Key responsibilities

• Manage the planning, coordination, and delivery of training programs for Customer Care, including onboarding and ongoing education
• Monitor training effectiveness through learner assessments and feedback, making recommendations for improvements as needed
• Develop training plans for new processes and technologies, ensuring alignment with business changes and compliance requirements

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 4+ years of experience in training, learning and development, or customer care operations
• 1+ year of experience in a leadership or supervisory role
• Working knowledge of adult learning principles and training assessment methods
• Experience utilizing technology-enabled learning solutions and training platforms