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Customer Communications Manager
Job Summary
A company is looking for a Customer Communications Manager II.
Key Responsibilities
- Plan, draft, and execute customer communications supporting the scaled Customer Success journey
- Tailor content based on customer segments, behavioral triggers, and lifecycle stages
- Collaborate cross-functionally to gather insights and validate messaging
Required Qualifications
- Bachelor's degree in Communications, Marketing, Business, or related discipline
- 3+ years of experience in customer communications, content marketing, or lifecycle marketing
- Demonstrated success in delivering structured, customer-facing communications at scale
- Experience with communication tools such as Salesforce Marketing Cloud, HubSpot, and CMS platforms
- Comfort working in an evolving, fast-paced environment
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COMPLETE JOB DESCRIPTION
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Company Overview
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