Customer Delivery Project Manager

Job Summary

Leading the implementation of a Zero Trust Network Access (ZTNA) platform for US commercial customers, the full-time remote Customer Delivery Project Manager will manage project delivery from handover through go-live, ensuring financial accountability and customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customers, managing communication and expectations throughout service delivery
• Oversee multiple concurrent ZTNA implementations, managing scope, schedule, budget, and deliverables
• Ensure financial health of projects, identifying risks and proposing corrective actions to maintain profitability

Required Qualifications

• 5+ years of experience as a customer-facing project or delivery manager, with at least 3 years in cybersecurity or networking
• Experience managing complex B2B technology implementations and project financials in a services P&L environment
• Demonstrated ability to manage scope, schedule, budget, and stakeholder expectations across IT or security projects
• Working knowledge of network segmentation, identity, and access control concepts
• Strong written and verbal communication skills for producing and presenting professional delivery documentation