Customer Education Manager
Job Summary
Owning the launch experience for new Graphing accounts, the full-time Customer Education Manager will manage onboarding, migration support, and training resources to ensure successful adoption of the product in a remote setting.
Key responsibilities
- Lead post-sales launch support for new graphing accounts, providing dedicated onboarding sessions and product guidance
- Oversee migration support for customers transitioning from other graphing tools, ensuring a smooth onboarding experience
- Develop and scale customized onboarding resources tailored to user types and skill levels
Required qualifications
- 3+ years in a customer-facing implementation, onboarding, or technical CSM role at a SaaS company
- Experience with data analysis tools or a background in life sciences or a scientific discipline
- Proven track record of managing complex product launches or onboarding programs
- Strong ability to translate technical product features into accessible training and documentation
- Highly organized and self-directed, with demonstrated empathy for the customer experience
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,677 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
