Customer Education Manager

Job Summary

Owning and optimizing customer-facing documentation, the full-time Customer Education Manager will manage BioRender's Help Center and create educational resources to enhance user engagement and product adoption in a remote setting.

Key responsibilities

• Serve as the end-to-end owner of the Help Center, ensuring content quality, accuracy, and user experience
• Produce customer-facing guides and instructional videos to facilitate onboarding and feature adoption
• Collaborate with Product, Marketing, and GTM teams to align documentation with product updates and marketing messaging

Required qualifications

• 1+ years in technical writing, customer education, or content roles at a SaaS company
• Proven experience managing a help center or knowledge base, including content strategy and optimization
• Background in life sciences or familiarity with scientific communication
• Experience creating customer guides and instructional videos
• Data-driven mindset with the ability to track content performance and iterate based on user engagement