Customer Education Manager

Job Summary

Working onsite Monday through Friday in Mountain View, CA, the full-time Customer Education Manager will lead the onboarding process for new customers, develop training strategies, and conduct live training sessions to enhance user engagement and adoption of hireEZ's platform.

Key responsibilities

• Lead the onboarding process for new and existing hireEZ customers in collaboration with the Technical Program Management team
• Proactively plan and execute adoption strategies for the enterprise customer segment, including developing training plans and curricula
• Create user engagement materials and conduct live training sessions with hireEZ users, ensuring their success and improving adoption rates

Required qualifications

• Minimum 2+ years in customer education, onboarding, or demo-related roles with proven experience leading live training sessions
• Skilled in creating engaging learning content and articulating training plans aligned with business goals
• Strong customer focus with a passion for teaching and enhancing the customer experience
• Able to manage multiple projects simultaneously and adapt to changing priorities
• Preferred background in HR/TA tech or recruiting, with familiarity in AI technology and tools such as SFDC and LMS