Customer Education Program Manager
Job Summary
Owning the Customer Success live-learning program, the full-time remote Customer Education Program Manager will manage the integration of existing programs, streamline session operations, and design learning experiences tailored to customer needs.
Key responsibilities
- Coordinate the Customer Success live-learning program, ensuring a unified calendar and consistent customer experience
- Streamline session logistics, including registration, presenter preparation, and follow-up processes
- Design and develop learning materials in collaboration with presenters to enhance customer engagement and application of knowledge
Required qualifications
- Experience managing recurring live education or customer-facing programs
- Background in customer education, product training, or learning design
- Proven ability to manage multiple contributors and deadlines effectively
- Comfort with facilitating live sessions and coaching presenters
- Familiarity with webinar platforms and operational details related to virtual learning
Complete Job Description
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