Customer Education Specialist

Job Summary

Leading engaging virtual trainings and workshops, the full-time Customer Education Specialist will empower Crossbeam users by enhancing their understanding of the platform, while working remotely and contributing to a cohesive learning experience across various customer touchpoints.

Key responsibilities

• Lead virtual trainings, workshops, and onboarding sessions for diverse audiences, from small groups to large organizations
• Act as an ambassador for the Crossbeam learning experience, driving user adoption and confidence in ecosystem-led growth
• Develop training content based on deep product expertise, ensuring alignment with customer needs and contributing to various educational resources

Required qualifications

• 1+ years in a customer-facing role such as Customer Success, Partnerships, Sales, or Training
• Confidence in public speaking and presenting to groups, with the ability to handle questions effectively
• Strong written communication skills, capable of simplifying complex concepts
• Ability to quickly learn new tools and workflows with minimal guidance
• Bonus: Familiarity with sales workflows, partnership ecosystems, or B2B SaaS