Customer Enablement Architect

Job Summary

Driving the commercial success of Databricks' training and enablement portfolio, the full-time Customer Enablement Architect will collaborate with cross-functional teams to develop tailored learning solutions for enterprise clients across the Americas, ensuring customer retention and business growth.

Key responsibilities

• Lead the end-to-end lifecycle of customer training programs, from discovery and design to execution and analysis
• Partner with sales and customer success teams to position learning as a critical driver of customer adoption and expansion
• Conduct learning diagnostics to identify skill gaps and create impactful training strategies that align with customer goals

Required qualifications

• Proven experience in selling and implementing learning solutions within enterprise accounts, preferably in the software or cloud technology sectors
• Strong background in program management, enablement strategy, and learning & development design
• Demonstrated ability to influence executive stakeholders and promote training as a key lever for digital transformation
• Deep understanding of the Americas enterprise landscape and industry verticals
• Results-driven mindset with a focus on balancing customer satisfaction and revenue objectives