Customer Enablement Manager
Job Summary
Driving the successful implementation and onboarding of new customers, the full-time Customer Enablement Manager will manage the full project lifecycle remotely, ensuring a seamless transition and rapid time-to-value while collaborating with cross-functional teams.
Key responsibilities
- Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through the rollout process
- Lead project planning activities, including scoping requirements, coordinating training sessions, and managing go-live readiness
- Continuously assess onboarding outcomes and refine internal processes to enhance future implementations
Required qualifications
- 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment
- Bachelor's degree in Business, Technology, or a related field, or equivalent experience
- Proven ability to manage multiple onboarding projects with complex technical and operational components
- Familiarity with POS platforms and technical fluency with integration workflows and data migration
- Experience with tools like ChurnZero, HubSpot, and Salesforce is an asset
Complete Job Description
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