Customer Engagement Manager
Job Summary
Focusing on customer success, the full-time remote Customer Engagement Manager will build and maintain relationships with SMB clients, provide proactive support and training, and drive product adoption to enhance retention and satisfaction.
Key responsibilities
- Build and maintain strong relationships with clients to understand their needs and ensure satisfaction
- Execute a customer engagement program through intentional outreach and support tools
- Provide training and support on product usage, including demonstrations and assistance with client profiles
Required qualifications
- Bachelor's degree or equivalent work experience preferred
- 2+ years of experience in sales, account management, or customer support for SaaS-based software
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Basic knowledge of the construction industry or ability to learn quickly
- Strong relationship-building skills with a customer-focused approach
Complete Job Description
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