Customer Engagement Manager

Job Summary

Driving adoption and value realization for a large customer base, the full-time Scaled Customer Engagement Manager will deliver and optimize one-to-many digital programs remotely or in a hybrid model, collaborating cross-functionally to enhance customer engagement and support retention initiatives.

Key Responsibilities

• Own the build and delivery of digital programs tailored to customer segments, including onboarding journeys and risk-mitigation campaigns
• Analyze engagement data to identify trends, optimize outreach, and track program KPIs through custom dashboards
• Plan and present digital customer events while creating content that communicates core workflows and solution value to customers

Required Qualifications

• 3+ years in Customer Success, Account Management, Customer Marketing, or a related SaaS role
• Experience designing or executing one-to-many engagement programs such as email campaigns or webinars
• Proficiency with CRM/CS platforms (e.g., Salesforce, Gainsight) and Excel for data analysis
• Ability to interpret product usage and engagement data to drive actionable insights
• Strong organization and project management skills across multiple concurrent programs