Customer Engagement Manager (LA & FL)
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Job Summary
To support customer success in Louisiana and Florida, the full-time remote Customer Engagement Manager will manage onboarding, nurture existing customer relationships, and provide professional development training for educators.
Key responsibilities:
- Onboard new customers and develop customer success plans while ensuring proper training on the platform
- Conduct back-to-school and mid-year review meetings to assess customer progress
- Collaborate with Territory Managers to support customer renewals and expansions through regular meetings
Required qualifications:
- Bachelor's degree in a related field preferred
- 3+ years of closing experience preferred
- Experience in K-12 education or administration is beneficial
- Thorough understanding of the products and services provided to clients
- Proficiency in Microsoft Office Suite or related software
Complete Job Description
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