Customer Engagement Representative

Job Summary

Acting as a patient advocate, the full-time hybrid Customer Engagement Representative will manage customer inquiries and concerns through various communication channels, ensuring timely and exceptional service while striving for first call resolution.

Key responsibilities

• Provide excellent customer service by addressing inquiries and processing requests across multiple communication platforms
• Coordinate healthcare services, including appointment scheduling, updating patient records, and resolving complaints
• Maintain accurate documentation and follow established policies to achieve departmental performance goals

Required qualifications

• Strong customer service skills with 1-2 years of experience in customer service, healthcare, or health insurance preferred
• Proficiency in Microsoft Office Suite and ability to type an average of 40 WPM
• Ability to read, write, speak, and understand English effectively; Spanish language skills desired
• Familiarity with electronic medical record systems is a plus
• A college degree or equivalent experience is preferred but not required