Customer Engagement Specialist

Job Summary

Serving as a primary point of contact for clients, the remote Customer Engagement Specialist will manage inbound and outbound communications, resolve inquiries, and ensure a positive customer experience in a fast-paced environment.

Key Responsibilities

• Resolve complex consumer issues and provide guidance to first-level representatives on high-level inquiries
• Negotiate and follow up on consumer concerns to ensure satisfaction while maintaining quality assurance
• Engage with consumers through various communication channels, including calls, live chat, and email, while assisting with eCommerce transactions

Required Qualifications

• 2+ years of experience in a consumer-facing role preferred
• Experience with multiple tools and emerging technology, including Google Suite
• Call center, voice, chat, and email communication experience preferred
• High School Graduate or GED with a minimum typing speed of 25 wpm
• Ability to work independently in a virtual team environment