Customer Engagement Specialist
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Job Summary
Connecting with potential moving customers, the remote Customer Engagement Specialist will manage inbound and outbound calls, gather information about moving needs, and schedule appointments with agents, all while working a full-time schedule from 11:00 a.m. to 8:00 p.m. CST, including one weekend per month.
Key responsibilities
- Handle inbound and outbound calls and electronic leads from potential moving customers
- Gather key information about customers' moving needs and schedule survey appointments
- Guide customers through the initial moving process and provide preliminary estimates for services
Required qualifications
- High school diploma or equivalent
- 1-2 years of related experience
Complete Job Description
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