Customer Engagement Specialist
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Job Summary
To enhance the Residential business segment's value proposition, the full-time remote Customer Engagement Specialist will manage customer interactions by processing orders, providing tailored solutions, and addressing issues to ensure exceptional service.
Key responsibilities
- Create meaningful interactions with customers and the sales team by exemplifying professionalism and empathy
- Serve as the first point of contact for customers, striving for first call resolution on each interaction
- Utilize Salesforce.com to log interactions and collaborate with various departments to resolve customer issues
Required qualifications
- High School Diploma required
- Proficiency in Order Entry platforms
- Knowledge of MS365 and strong technical skills in a multi-application environment
- Demonstrated commitment to customer service and problem-solving
- Strong work ethic with good attendance and a goal-driven mindset
Complete Job Description
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