Customer Engineer
Job Summary
To support a growing customer base, the full-time remote Customer Engineer will manage product demos, assist with deployment and configuration, and own support requests while building strong relationships with clients and providing technical insights.
Key responsibilities
- Run product demos and engage in technical discussions with prospective customers
- Assist customers in designing their architecture and ensure successful deployment of the product
- Own support requests from initial report to resolution, troubleshooting issues effectively
Required qualifications
- 1-3 years in a technical, customer-facing role such as support, pre-sales, consulting, or IT operations
- Hands-on experience with log management or SIEM tools (e.g., Splunk, ELK, Graylog)
- Solid understanding of networking fundamentals: TCP, UDP, DNS, DHCP
- Working knowledge of SSL/TLS, X.509 certificates, and PKI
- Excellent written and spoken English skills
Complete Job Description
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