Customer Escalation Specialist

Job Summary

To enhance customer satisfaction, the full-time remote Customer Escalation Specialist will manage and resolve escalated customer issues, ensuring a seamless experience while collaborating with internal teams and maintaining proactive communication.

Key responsibilities

• Manage and resolve escalated customer issues while serving as the single point of contact for customers
• Work with internal teams to enforce processes and training based on customer escalation insights
• Provide timely resolutions to customer inquiries and maintain regular communication regarding case status

Required qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 3+ years of relevant work experience in customer success or project management
• Strong proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• Ability to work independently on multiple cases with minimal supervision in a fast-paced environment
• Excellent organizational and time management skills with a meticulous attention to detail