Customer Escalations Manager
Job Summary
Leading a team of specialists, the full-time remote Customer Escalations Manager will manage complex customer situations, drive resolution strategies, and improve the overall customer journey through cross-functional collaboration and operational enhancements.
Key responsibilities
- Lead, coach, and develop a high-performing team focused on complex customer escalations
- Serve as a senior escalation point for sensitive and business-critical customer situations
- Translate customer insights into actionable recommendations for operational improvements
Required qualifications
- 8+ years of experience in Customer Support, Customer Experience, or a related field, including leadership roles
- Proven success in a high-growth SaaS or technology environment
- Exceptional communication skills for engaging with customers and stakeholders
- Strong analytical skills with the ability to use data for prioritizing problems
- Bachelor's degree or equivalent combination of education and relevant experience
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,952 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
