Customer Excellence Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Supporting West Coast-based customers, the full-time Remote Customer Excellence Representative will manage inbound and outbound communications, ensuring timely follow-up and resolution while utilizing HubSpot as the primary interaction platform.
Key responsibilities
- Own each customer conversation from initial contact through resolution, ensuring timely follow-up
- Handle customer inquiries related to product questions, order status, and general support while documenting interactions in HubSpot
- Collaborate with internal teams to address customer needs and escalate issues as necessary
Required qualifications
- Demonstrated experience in customer service, customer experience, or related commercial support roles
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Working knowledge of CRM and ERP systems, with a focus on maintaining accurate customer records
- Ability to learn and explain technical product information to customers effectively
- Experience with HubSpot CRM and/or Acumatica ERP is preferred
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 36,607 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
