Customer Experience Agent
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Job Summary
As the first point of contact for customers, the remote Customer Experience Agent will provide empathetic support for product, service, and account inquiries, handling routine issues and escalating complex cases while adhering to established workflows.
Key responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve routine customer issues efficiently and escalate complex cases to senior agents when necessary
- Collect customer feedback and identify patterns to inform process and product improvements
Required qualifications
- Ability to work a fixed schedule from Tuesday through Saturday, including evenings and weekends
- Minimum of one year of experience in an inbound call center environment
- Knowledge of customer service best practices and adherence to established workflows
- Experience documenting customer interactions in a CRM system
- Reside in one of the specified US states or Canadian provinces
Complete Job Description
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