Customer Experience Agent
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Job Summary
Thriving in a fast-paced, tech-driven environment, the full-time Customer Experience Agent will manage complex customer support issues via phone, chat, and email, ensuring pet parents feel heard and supported, while troubleshooting hardware and driving customer loyalty, with remote work flexibility.
Key responsibilities
- Handle escalations from first-tier support, addressing complex billing and membership situations
- Troubleshoot hardware issues, including connectivity and syncing problems with devices
- Build meaningful relationships with customers to enhance their experience and drive loyalty
Required qualifications
- 1+ years of experience in customer support, preferably with a technical focus
- Experience troubleshooting hardware-related issues
- Strong communication skills, demonstrating empathy and composure under pressure
- Proven problem-solving abilities with a focus on root cause analysis
- Tech-savvy with the ability to quickly learn new platforms and tools
Complete Job Description
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