Customer Experience Analyst

Job Summary

Joining a close-knit team, the full-time Customer Experience Analyst, Compliance will provide front-line customer service support by handling inquiries related to insurance regulatory compliance, training junior team members, and collaborating with colleagues in a hybrid work environment based in Vincennes, IN.

Key responsibilities

• Receive and manage customer inquiries through various channels, providing exceptional service and resolving issues
• Lead conference calls and meetings with customers, de-escalating situations and ensuring a positive experience
• Assist in training new team members and act as a resource for junior staff while improving processes to enhance client support

Required qualifications

• High School diploma or equivalent
• 2-4 years of customer service experience
• Proficiency in MS Office, particularly Excel
• Prior experience in the insurance industry is preferred
• Strong technological proficiency and a customer-centric mindset