Customer Experience Analyst
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Job Summary
Gathering and analyzing client feedback, the full-time Customer Experience Analyst will prepare reports and dashboards, facilitate complaint mitigation meetings, and recommend process improvements to enhance customer satisfaction while working remotely or onsite.
Key responsibilities
- Collect and analyze client feedback from various sources to identify trends and service recovery needs
- Plan and facilitate cross-departmental meetings focused on complaint mitigation and experience improvements
- Prepare and distribute dashboards and reports that highlight key client insights and monitor customer experience initiatives
Required qualifications
- High School diploma or equivalent (GED, HiSET, TASC)
- Minimum of 2 years of client service and/or contact center experience
- Minimum of 2 years of business writing, reporting, and data analytics experience
- Strong working knowledge of CRM tools and data visualization platforms
- Proficiency in Microsoft Office Suite
Complete Job Description
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