Customer Experience Analyst, Compliance

Job Summary

Joining a close-knit team, the full-time Customer Experience Analyst, Compliance will provide front-line customer service support by processing insurance regulatory compliance tasks and responding to customer inquiries via phone and email in a hybrid role based in Vincennes, IN.

Key Responsibilities

• Handle customer inquiries through various communication channels, ensuring exceptional service and task completion
• Lead conference calls and meetings with customers, while de-escalating frustrated situations to enhance customer experience
• Train and mentor junior team members, collaborating with colleagues to meet client needs and improve internal processes

Required Qualifications

• High School diploma or equivalent
• 2-4 years of customer service experience
• Proficiency in MS Office, particularly Excel
• Prior insurance industry experience preferred
• Customer-centric mindset with strong communication skills