Customer Experience Architect
Job Summary
Transforming the customer experience landscape, the full-time remote Customer Experience Principal Architect will design and implement strategic solutions across customer journeys, processes, and technology to enhance service delivery and operational performance.
Key responsibilities
- Architect the future-state Customer Experience operating environment by evaluating and redesigning customer journeys and processes
- Partner with cross-functional teams to identify and solve complex operational challenges while establishing governance and measurement frameworks
- Utilize data and customer feedback to identify pain points and develop scalable solutions that improve overall customer outcomes
Required qualifications
- Significant experience in Customer Experience, Customer Operations, or Service Transformation
- Strong understanding of customer journeys, operating models, and cross-functional service delivery
- Demonstrated experience in using data to identify operational issues and improvement opportunities
- Familiarity with AI, automation, and digital customer experience capabilities
- Ability to effectively communicate and influence at an executive level within cross-functional teams
Complete Job Description
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