Customer Experience Associate

Job Summary

Working remotely in a full-time capacity, the Customer Experience Associate I will schedule customer appointments for collision repair, manage a high volume of inbound and outbound communications, and assist with rental car reservations while adhering to established procedures.

Key responsibilities

• Schedule customer appointments for collision repair and estimates according to Standard Operating Procedures
• Manage a high volume of customer communications with professionalism and empathy
• Assist customers with rental car reservations and tow scheduling while maintaining data integrity

Required qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software
• Self-motivated with a strong work ethic and ability to learn quickly