Customer Experience Associate

Job Summary

Supporting members and providers in a customer advocate role, the full-time Customer Experience Associate will handle healthcare-related inquiries, manage intake documentation, and strive to resolve callers' needs on the first call while working remotely from Hawaii.

Key responsibilities

• Researches and communicates medical information regarding services, claims, and authorizations while maintaining confidentiality
• Meets performance indicators and service standards, showing compassion to members and providers
• Facilitates routine referrals and triage decisions, entering patient information into the appropriate systems

Required qualifications

• 1-2 years of customer service experience, preferably in a call center or healthcare setting
• High school diploma or GED required; associate or bachelor's degree preferred
• Ability to talk and type simultaneously with attention to detail
• Flexibility in scheduling and comfort with a changing environment
• Proficiency in keyboard functions and navigation between multiple computer applications